Enjoy free standard shipping on all orders over $50 within Australia.
Estimated delivery: 5–10 business days under normal conditions.
Please note: During peak periods (such as Christmas), our delivery partners may experience delays. We’ll always do our best to dispatch your order quickly and keep you updated.
14‑Day Change‑of‑Mind Returns:
Changed your mind or ordered the wrong size? No worries – you have 14 days from receiving your order to request a return for an exchange or refund, as long as items are:
- Unused and unworn
- In original condition
- In original packaging (including tags and boxes)
Return Delivery Costs for Refunds:
If you choose a change‑of‑mind refund, the cost of sending the items back to us is paid by the customer, and any original shipping charges are non‑refundable.
If your item is faulty or not as described, we’ll cover the cost of return shipping in line with Australian Consumer Law.
Exchanges:
For size or style exchanges, email us and we’ll help you choose the right pair. In most cases, you’ll send the original item back to us and we’ll ship the replacement once it’s received and checked. Any return postage to us is paid by the customer unless the product is faulty.
How to Request a Return or Exchange:
Email us at news@kiddoskicks.com with your order number and a brief description of the issue (refund or exchange). Our team will reply with the next steps and return instructions.
View Shipping Info | Return & Refund Policy
Return Refund Policy
Your Return Refund Policy is designed to provide our customers with a seamless shopping experience. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that our return and refund process is straightforward and hassle-free.
At our store, our Return Refund Policy allows customers to return items within 14 days of receipt. This gives you ample time to inspect your purchase and decide if it fits your needs. We believe that customer satisfaction is paramount, and that’s why we have implemented a policy that focuses on your convenience and peace of mind.
To initiate a return, simply contact our customer service team via email or phone. They will guide you through the process and provide the necessary instructions for shipping the item back to us. Please ensure that items are returned in their original condition, unused, and in the original packaging. This is crucial for us to process your refund efficiently.
Once we receive your returned item, we will inspect it and begin processing your refund. Refunds typically take 5-7 business days to reflect in your original payment method. We strive to complete this process as quickly as possible so that you aren’t left waiting. If the item is found to be defective or damaged, we will gladly cover the return shipping costs.
In the event that your refund request is denied, we will inform you of the reason via email. Common reasons for denial include items that have been used, damaged, or returned beyond the 14-day window. We recommend that you review our Return Refund Policy thoroughly to understand the conditions under which returns and refunds are accepted.
We aim to make the return and refund process efficient, and we appreciate your understanding as we manage your requests. If you have any questions regarding our Return Refund Policy, please don’t hesitate to reach out to our customer support team.
We are here to assist you and ensure that your shopping experience remains positive.
Moreover, if you purchased an item through a promotional event or sale, please be aware that additional restrictions may apply. Each promotion might have specific terms regarding returns, so it is important to check the details of the promotion at the time of your purchase.
Customer feedback is invaluable to us. If you have thoughts on how we can improve our Return Refund Policy or your experience with our service, we encourage you to share your insights. We are committed to evolving our policies to better serve our customers while maintaining the integrity of our products and services.
In summary, our Return Refund Policy is simple and straightforward. We want you to feel confident when shopping with us, knowing that if something doesn’t meet your expectations, we’re here to help. Returns can be initiated easily by contacting our customer service, and we commit to processing refunds in a timely manner. Your satisfaction is our priority, and we look forward to serving you now and in the future.
Thank you for choosing us. We hope you love your purchases, but if you ever need to return an item, our Return Refund Policy ensures a convenient and worry-free process.
