Returns & Refund Policy

Returns, Refunds & Size Swaps

Latest update: 5 November 2026

1) Size swaps

Wrong size? Email support@kiddoskicks.com within 14 days of delivery with your order number and the size you need. We'll send the new size out to you with a return satchel in the box. Keep the original pair until the new one arrives, then pop it (unworn, in its original box) into the satchel and send it back. Return postage is paid by you.

2) Refunds (change of mind)

Request a refund within 14 days of delivery. Items must be unworn, unused and in their original packaging with tags attached. All refunds need the item sent back to us first, with return postage paid by you. Please wait for our approval before sending, as items sent without approval may not be accepted. Once your return arrives and we've checked it, your refund goes back to your original payment method within 5–7 business days. Timing can vary by bank.

3) Faulty, damaged or wrong items

Email support@kiddoskicks.com with your order number, a short description and photos. We'll cover return shipping in full and make it right.

4) Return address

Kiddos Kicks, 5 Donohoe Street, Bardia NSW 2565, Australia

5) Non-returnable items

Gift cards, final sale items (unless faulty), and anything worn or returned without its original packaging.

6) Australian Consumer Law

This policy works alongside your rights under Australian Consumer Law. Those rights can't be excluded. If a product is faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund.