FAQ
1. What types of shoes do you offer?
We offer a wide range of children's footwear, including sneakers, sandals, boots, dress shoes, and more for boys and girls of all ages.
2. How do I find the right shoe size for my child?
To help you find the perfect fit, we recommend measuring your child's foot and consulting our Size Guide available on our website. If you're still unsure, feel free to contact our customer service team for assistance.
3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within Australia. A flat fee may apply for express or international shipping.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return unworn items within 14 days of receipt for a full refund or exchange. Please ensure that items are in their original packaging and condition.
5. How long does it take to process my order?
Orders are typically processed within 2 to 3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
6. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible once order been place. We can make changes if the order hasn't been processed yet. Once an order is in transit, we cannot make modifications.
7. Do you have a loyalty program or discounts for returning customers?
Coming Soon! We value our loyal customers and occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on special offers and loyalty rewards.
8. How can I contact customer service?
You can reach our customer service team via email at news@kiddoskicks.com or via our LIVE chat on the website. We strive to respond to all our customers email inquiries within 12 hours insert response time.
9. Do you ship internationally?
Yes, we do offer international shipping! Please check our shipping policy for details on international rates and delivery times.
10. Are there any care instructions for the shoes?
To ensure the longevity of your child's shoes, we recommend following the care instructions provided with each pair. Generally, it's best to clean them with a damp cloth and allow them to air dry away from direct heat. Feel free to customize these questions and answers based on your specific policies and offerings. A well-structured FAQ section can greatly enhance customer satisfaction by providing quick answers to common questions!
