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Frequently Asked Questions: Your Playful Guide to All Things Footwear
- What footwear do you offer? Step into a world of fun with our delightful collection of children's shoes, from sneakers and sandals to boots and dress shoes, perfect for every little adventurer!
- How to find the right shoe size? Measure those tiny feet and check our Size Guide online. If you’re still puzzled, our friendly customer service team is just a shout away!
- Is shipping free? Absolutely! Enjoy free standard shipping across Australia. A small fee may apply for express or international deliveries.
- What's your return policy? Return unworn items within 14 days for a full refund or exchange, just keep them in their original packaging!
- How long to process my order? We typically whip up orders in 2 to 3 business days. You’ll get a confirmation email with tracking info once it’s on its way!
- Can I change or cancel my order? Need a change? Contact us ASAP! If your order isn’t shipped yet, we can help. Once it’s on the move, modifications are off the table.
- Any loyalty perks? Coming Soon! We love our returning customers and there’ll be sweet deals ahead. Sign up for our newsletter to stay in the loop!
- How to contact customer service? Reach out via email or hop onto our LIVE chat on the website. We aim to respond within 12 hours!
- Do you ship internationally? Yes, indeed! Check our shipping policy for international rates and delivery details.
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Any shoe care tips? Keep those shoes happy! Clean with a damp cloth and let them air dry away from heat. Simple as that!